Fiber Internet Installation for the Home: What to Expect

Fiber Internet Installation for the Home What to Expect Female technician installing residential fiber internet north carolina Wilmington internet service provider


So, you’re ready to upgrade your internet connection to fiber. Hooray – we’re excited for you to experience ultra high-speed internet right in your own home.  

Fiber installation is the process of connecting your home to the fiber optic network that runs along your street, and it’s not as complicated as you might think. In this post, we’ll explain the fiber installation process at CloudWyze. You’ll learn more about: 

  • – What a fiber drop is and what it entails 
  • – How fiber turn-up works 
  • – The ins and outs of our indoor installation process 


Let’s get to it! Read on to learn more about what to expect during the CloudWyze fiber internet installation. 

The Outdoor Installation or Fiber Drop 

The fiber drop, or outdoor installation, is the first step in the fiber installation process. Essentially, this is the step that connects your home to CloudWyze’s fiber optic cables that run along your street. After you sign up for CloudWyze fiber internet service, one of our construction contractors will reach out to you to schedule your outdoor installation.  

During the fiber drop, utility crews may mark existing infrastructure in your yard with flags or paint. It’s important to remember that you leave the flags or paint wherever they are until the work is completed. Here’s what will happen during the outdoor installation: 

  • 1. First, CloudWyze technicians install an Optical NID (Network Interface Device) on the outside of your home. This is the point of entry for fiber into your home, much like a copper line.
  • 2. Next, our technicians install a conduit in the ground between our line on the street and the NID through a small trench. Don’t worry – we’ll leave your yard how we found it!
  • 3. Finally, once the conduit is in place, a fiber cable will be fed through it and connected to the NID.

Do I need to be home for the fiber drop? 

You do not need to be home for outdoor installation. But we will give you a call to let you know when to expect technicians to arrive. During that time, we’ll talk to you about anything in your yard that may impact the drop, such as landscaping, ponds, or pets.  

Fiber Turn-Up and Testing 

Once the fiber drop is complete, our team gets to work on the backend. It will take us one-to-three working days to configure our network to get your service activated and ready to go. Once we have all the connections on our end, we’ll schedule your indoor installation. 

Do I need to do anything for the fiber turn-up? 

You don’t have to lift a finger during this stage. You get to daydream about all you’ll be able to tap into once you have blazing fast internet from CloudWyze. 

Indoor Installation 

Once your fiber internet connection is turned-up, the final step of the process is indoor installation. Here’s what to expect during the indoor installation: 

  • 1. A CloudWyze technician will help set up your Wi-Fi enabled router and connect it to your ONT (Optical Network Terminal) through an Ethernet connection.
  • 2. Then, the technician will help you configure your wireless network name and password. You’ll use this information to connect to the Wi-Fi on all your devices.
  • 3. Lastly, our technician will perform a speed test to ensure your internet connection is optimized and works properly.

Do I need to be home for indoor installation? 

Yes, someone will need to be home to let our technicians inside to configure your network settings for this stage of the installation. 

Turn Up the Speed with CloudWyze Fiber Internet 

Fiber installation is an easy process that involves three simple steps: the outdoor installation or fiber drop, fiber turn-up and testing, and the indoor installation of electronics.  

Once your installation is complete, you’ll have a fast, reliable internet connection that will make streaming, gaming, and working from home a breeze. Don’t hesitate to contact us if you have any questions or concerns during the installation process. 

With CloudWyze, all the equipment you need is included. And there are no hidden fees and no fine print! If you’re ready for fast fiber internet, we’re here to help! Visit our site to learn more or call us today at 910-795-1000 to get started.