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Read our industry case studies to see how we help North Carolina businesses succeed.
From builders to contractors to architecture firms, the construction industry’s IT needs aren’t just centrally focused in company headquarters. Team members need to remotely access, share and edit increasingly larger files on jobsites. Despite the small size of some firms, IT solutions must be high-end and cutting-edge: technology must be nimble; security must be adequate to protect both a firm’s intellectual property and its customer information and project details.
An engineering firm based in Wilmington contacted us at the recommendation of another client of our management services. They had been using an outsourced, single IT consultant, and were experiencing a long list of challenges affecting the productivity of the business. Response time to tickets was slow. Communication was limited, by the nature of their agreement, and simply because their IT support was a one-person show.
The Medical Industry has specific needs for their online technology. Like for most businesses, customer data security is of paramount importance. But medical businesses must also ensure that their IT solutions are compliant with HIPAA. For those that see patients, a strong network is required to reach every patient room for basic tests and info-gathering. Testing areas also require specific bandwidth so they communications may properly flow between multi-million-dollar machines and computers, tablets and telephones. Once a network has been elevated to meet these security standards and the necessary operational efficiency dictated by the specifics of the medical organization, a fully informed IT Management team needs to be at the ready with around-the-clock maintenance, fast fixes and smart scalable solutions.
Non-profits are often the boots on the ground in communities at home and around the world. In an increasingly digital-dependent society, staying connected can be very literally a lifeline for those served by non-profits, even in the most remote areas. With teams leveraged to be efficient, many of these organizations continue to operate with the minimal acceptable equipment, bandwidth, service options and IT staff, also lagging behind in remote access and security. Recent advancements in data analytics means these organizations are importing, and managing increasing amounts of data, and a variety of software apps required to realize and visualize that data.
A builder client of ours, has subscribed to many of the recommended security services for both equipment and users. During what seemed to be a routine task, ordering pizza for the office, the business manager created an account using her work email and password to order lunch. Several weeks later, we saw suspicious activity on her email account and investigated. Our result of the review showed information that the establishment she ordered lunch from, site and account had been leaked. Her account information was then listed on the dark web for anyone to use.